Privacy Policy

Information we collect

• Account information, including your name, email address, profile image, authentication provider, and workspace membership.
• Workspace content, including briefs, images, video, audio, files, and other content you or your organization submit.
• Usage information, including IP address, browser and device information, activity logs, and diagnostic data.
• Communications you send to us, such as support requests and feedback.

How we use information

We use information to provide and secure Pixa, authenticate users, manage workspaces and permissions, process and deliver creative content, communicate with you, provide support, troubleshoot and improve the service, and comply with law. Where required, we rely on our contract with you, our legitimate interests in operating a secure service, consent, or legal obligations.

Authentication

We use email codes and session cookies to authenticate you and keep you signed in. If Google sign-in is made available and you choose to use it, Pixa receives your Google account identifier, email address, name, and profile image. We store this information with your Pixa account and use it only to authenticate you, create or link your account, and display your profile. Google Sign-In does not give Pixa access to your password, Gmail, Drive, contacts, calendar, or other Google account content.

How we share information

We share information with service providers that operate Pixa on our behalf; with workspace administrators and members according to workspace permissions; when you direct us to use an integration; when required to comply with law or protect the service; and in connection with a merger, acquisition, or sale of the business. We do not sell personal information or use it for targeted advertising.

Business customer data

A business customer generally controls personal information contained in its workspace content. If your information was submitted through a customer workspace, direct requests about that information to the customer or workspace administrator.

Retention, deletion, security, and international processing

We retain information for as long as needed to provide Pixa, maintain security and business records, comply with law, and resolve disputes.

When you delete your account, an organization, or a workspace, we permanently delete it within 24 hours, and it can’t be restored. When you leave an organization, your chats and files there, including those only you could see, stay with it. Deleting your account deletes your name, email address and sign-ins, and every organization you are the only member of; your chats and files in organizations others keep stay with them, no longer linked to your name. For a deleted organization, we keep only the billing records our business records require, without its name or members.

Deleted information can remain for up to 30 days in database backups and system logs, which we keep only to recover from failures and investigate problems. A file removed from a workspace stays in its version history for 72 hours. Service providers that process information for us, such as AI model providers and our email provider, keep it under their own retention policies.

We use reasonable safeguards designed to protect information, but no system is completely secure. Pixa and its service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for international transfers.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. We may verify your identity before completing a request. Workspace-managed users may need to contact their workspace administrator.

Children, changes, and contact

Pixa is not directed to children under 13. We may update this policy and will post a new date above when we do. For questions or privacy requests, contact support@pixa.com.